Terms and conditions

Last updated: September 17, 2025

Introduction

Welcome to my.edubrain.ai (the “Site”)! Please carefully review these Terms and Conditions (“Terms”) before using our services or this Site. By using this Site, placing an order, or making a payment, you agree to these Terms. These Terms include our Privacy Policy and other relevant agreements found on the Site, which may be updated from time to time. If you disagree with any part of these Terms, please do not use the Site or access our services.

We may update these Terms at our discretion by posting a revised version on the Site, effective on the date specified.

The content on this Site is provided by TUTORVUE GROUP LTD (hereinafter referred to as “we”, “us”, “our”, “Company”), a legal entity established under the laws of Cyprus, having its registered office at A.G. Leventi, 5 THE LEVENTIS GALLERY TOWER, 13th floor, Flat/Office 1301, 1097, Nicosia, Cyprus

Our Services

This Site is an online tutoring platform, which helps you to target gaps in learning to ensure complete academic confidence.

Our tutors (“Experts”) provide academic assistance services in various subjects. As an output of provided services, you may get training materials (“Product) to aid your studies. The “Product License” section outlines how you can use these resources.

On the Site, you may also access different AI-based tools that may help you write text and do your homework more efficiently. AI-based tools allow you to submit text, interact with the chatbot, and receive the output on various topics (“Generated Content”). AI-based tools are primarily available through a subscription. For more detailed information, please refer to our Subscription Policy.

Jurisdiction Limitations

To comply with all applicable laws, we must inform you that some uses of the Product and our services may be prohibited in certain jurisdictions, including England and Wales, the Republic of Ireland, the Commonwealth of Australia, and New Zealand (the “Prohibited Jurisdictions”).

You may not use our services if you are located in any of the Prohibited Jurisdictions. By ordering our services, you confirm that you are not residing in any of the Prohibited Jurisdictions. We reserve the right to terminate your account for violations of this section.

Account Registration

You need an account to access most of our services. During registration, you must provide accurate information and create a username and password. By registering, you consent to our verification processes regarding the information you provide.

You affirm that: (a) your email is valid and belongs to you; (b) you are at least 18 years old; (c) you are legally capable of entering into a contract; (d) you are not legally restricted from using the services; (e) you have only one account; and (f) you have not been previously banned from using our services without prior written consent.

You are responsible for safeguarding your password and any activities conducted under your account. Notify us immediately if you suspect any unauthorized use of your account. We are not liable for any losses resulting from your failure to comply with these requirements.

We may modify, suspend, or terminate any Service or account registration at our discretion, and you agree that we will not be held responsible for any changes made. You are responsible for maintaining the confidentiality of your password and for all activities under your account. Immediately notify us of any unauthorized use of your account. We are not responsible for any loss or harm due to your failure to comply with these provisions.

User Content

You may be able to share content on the Site, such as profile information, comments, and images (“User Content”).

Ensure that your User Content does not violate any intellectual property rights or applicable laws. We do not verify the accuracy of User Content and are not responsible for any legal actions arising from it.

We reserve the right to remove any content that violates these Terms at our discretion. By submitting User Content, you grant us a worldwide, royalty-free license to use it in connection with our Site and services.

User Content License. By submitting your User Content to this Site, you hereby grant us a non-exclusive, perpetual, irrevocable, unrestricted, transferable, fully sub-licensable, worldwide, royalty-free license to use, distribute, transmit, store, display, reproduce, perform, modify, adapt, publish, translate, sell, offer for sale, and create derivative works from your User Content in any form, media or technology, whether now-known or hereafter developed, and otherwise use your User Content in connection with the operation or use of this Site or the promotion, advertising or marketing of this Site or our business.

You agree not to contest any modifications made by us and hereby waive any claims with respect thereto.

To the extent any moral rights are not transferable or assignable, you hereby waive and agree never to assert any and all moral rights, or to support, maintain, or permit any action based on any moral rights that you may have in or with respect to any User Content you submitted.

Order Process

You’ll need an account to use most of our Services and purchase Products. You’re in charge of keeping your account information updated.

When you place an order, give us the basic info about what you need and when you need it. The order form will make it clear what info is needed. You’re responsible for giving us all the important stuff and making sure your requirements are clear. You can fix any order details before you submit it. For payment details, check out our Payment Policy.

We might double-check your order after you pay to make sure everything matches up. If something’s not right, we might pause your order until it’s fixed.

You can keep track of your order through your account. Need help with your order? Our Support Team is here for you.

Revisions. Want something changed? You can ask for as many revisions as you need before the order is finished. You can get a free revision: within 14 days for products up to 10 pages, and within 30 days for longer ones.

To get a revision, you might need to give us more time (at least 24 hours). If you give us new info after the product is done, you’ll need to place a new order or pay extra to change the current one.

Keep an eye on your profile and emails for any updates or questions about your order. We’re not responsible for problems outside of our control, like wrong email addresses or internet outages.

Payment terms

Our Service pricing operates on a fixed-fee basis. After placing an order, you will see the total cost. Upon receiving payment, we will begin processing your order.

We utilize a merchant service provider for billing. These providers facilitate the transfer and receipt of funds with minimal effort on your part. If payment fails and you do not cancel your order, we may suspend your access to the services until we successfully charge a valid payment method.

Certain payment methods may incur additional fees, such as currency exchange or online processing fees. Local tax charges can vary based on the payment method and may be added to the service cost, if applicable. Please note that any taxes paid during the transaction are generally non-refundable. It is your responsibility to check with your payment issuer or local tax authority regarding these fees, commissions, or taxes.

After the final Product is uploaded (indicated as 100% completion in your order), you have three days to submit any complaints about the quality or compliance with your initial instructions. At the end of this period, we will send you a reminder regarding payment for the services provided. Please review the Product carefully before releasing the full payment reserved for the order. If we do not receive any complaints or revision requests within the three-day window, the reserved funds will be automatically released to the Expert on the fourth day. Once the full amount is released, the Product is considered complete and accepted, and refunds will not be possible.

Account Balance

The available balance on your account can be utilized within six months from the date it is credited. After this period, we reserve the right to remove any remaining balance. You may request a reversal of the remaining balance at any time before the withdrawal date.

Refunds and Chargebacks

You may request a reversal of your payment transaction (“Refund”) if you believe our Product or Services did not meet the standards outlined in your order or our Terms. Refunds may be granted at our discretion for certain products, in accordance with these Terms.

Eligibility for refunds may vary by country or region. In areas with consumer protection laws, you retain your rights under those laws.

Requests for quality-based refunds will be reviewed by our quality assurance team and processed within 3-5 business days after submission. Refunds will be issued either to your account balance or to your original payment method.

If you are dissatisfied with the product and/or the order revision did not yield the desired outcome, and/or if revision is not an option for you, you may request a refund during the refund period while the order is still in progress. This period starts immediately after the product delivery deadline and lasts for 72 hours. Our system will track this countdown, and no refunds will be possible after the period expires.

You are eligible for a refund in the following scenarios:

If you cancel your order within 20 minutes of submission. If this time frame passes, partial compensation may be available to cover costs incurred by the Expert and the company.
If you accidentally made a duplicate payment for the same order, a refund for the second payment will be issued upon your confirmation. However, if you place two identical orders and pay for both, we will assume that both are needed and will proceed with them. Please contact us within 20 minutes of placing the order if there’s an error.
If the Product is delivered after the agreed deadline.
If the Product does not meet the initial instructions provided in the order form.

Refunds are not possible in the following cases:

If your order status is marked as “finished.”
If you simply express dissatisfaction with the Product or Services.
If the delivery delay was due to insufficient materials provided by you or inability to contact you via the provided communication methods.
If the email address in your account is invalid.
If the deadline in the order form differs from the actual one.
If you have shared personal information with the Expert, leading us to suspect that you contacted them outside our platform to bypass our policies.

Please be aware that the final refund amount will be determined based on the findings of the quality assurance team.

Chargebacks. A chargeback (dispute) is a process where a transaction is challenged by the issuer after the payment amount has been withdrawn and returned to the cardholder. This process is initiated by the issuing bank and carried out by the acquiring bank, not by us.

If you initiate a chargeback request and receive a full refund, you are prohibited from using the Product and our Services, and all rights granted to you under the Product License will be considered terminated.

Product License

When you order and receive a Product, you’re granted a non-exclusive, limited, non-transferable license to use it for personal and educational purposes only. This means you can’t share it with others, resell it, or claim it as your own work.

We retain full copyright ownership of all Products. You can use the Product to learn about a topic, as a reference, and to get ideas for your own work, but you can’t pass it off as your own. For more details, check out our Fair Use Policy.

We’re not responsible if you use the Product in a way that’s against our rules or the law. This includes things like plagiarism, losing scholarships, titles, grants, poor grading or facing any other consequences.

Any and all rights granted to you pursuant to the Product License shall be subject to immediate termination upon your breach of any provision of these Terms. You shall be held fully liable for any and all damages and losses incurred by us as a result of any unauthorized use of the Products.

You acknowledge and agree that we are the sole and exclusive owner of all intellectual property rights pertaining to the Product, and you shall refrain from any action inconsistent with such ownership, except as expressly permitted under the provisions of the Product License.

Proprietary Rights

With the exception of your User Content, you acknowledge that all rights, title, and interest in and to the Site and its entire contents (“Site Content”) are owned by us or our licensors. Site Content includes, but is not limited to, source code, scripts, design, “look and feel,” HTML code, web applications, artwork, text, software, technical drawings, configurations, graphics, other files, and their selection and arrangement. All copyright and other intellectual property rights in the Site Content are either owned by or licensed to us.

All trademarks, service marks, trade names, and trade dress are the exclusive property of MyEdubrain and/or its licensors. The provision of the Site and Services does not transfer to you or any third party any rights, title, or interest in or to such Site Content.

You are prohibited from modifying, publishing, issuing, or otherwise reproducing any Site Content without obtaining our prior written consent. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of the Site Content is strictly prohibited.

No Warranties

THE SITE AND THE SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE SERVICE, AND THE PRODUCTS AND SERVICES OF OTHERS. THIS INCLUDES, BUT IS NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

WE DO NOT GUARANTEE THAT THE CONTENT OF THE SITE IS UP-TO-DATE, ACCURATE, RELIABLE, OR COMPLETE. YOU SHOULD NOT RELY ON THE ACCURACY OR AUTHENTICITY OF ANY CONTENT ON THE SITE. WE DISCLAIM ANY WARRANTY THAT THE SITE, THE SERVICE, OR THE PRODUCTS OR SERVICES OF OTHERS WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL CODE.

YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SITE, THE SERVICE, AND THE PRODUCTS OR SERVICES OF OTHERS IS AT YOUR SOLE RISK. WE DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF, AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENTS. THIS DISCLAIMER OF WARRANTIES WILL SURVIVE ANY TERMINATION OF THESE TERMS. NOTHING ON THIS SITE CONSTITUTES OR IS INTENDED TO CONSTITUTE ADVICE OF ANY KIND.

YOU ACKNOWLEDGE AND AGREE THAT USING THE AI-BASED TOOLS MAY OCCASIONALLY PRODUCE INCORRECT CONTENT, AND THAT SUCH CONTENT MAY NOT BE UNIQUE TO EACH USER. THE AI-BASED TOOLS MAY GENERATE IDENTICAL OR SIMILAR CONTENT FOR DIFFERENT USERS. YOU ARE SOLELY RESPONSIBLE FOR ASSESSING AND VERIFYING THE GENERATED CONTENT TO ENSURE IT IS SUITABLE AND APPROPRIATE FOR YOUR NEEDS, INCLUDING CONDUCTING A HUMAN REVIEW. WE RECOMMEND THAT YOU THOROUGHLY TEST, REVIEW, AND EVALUATE THE GENERATED CONTENT BEFORE USING OR IMPLEMENTING IT IN ANY WAY.

Limitation of Liability

IN NO EVENT SHALL THE COMPANY AND ITS SUBSIDIARIES, DIRECTORS, EMPLOYEES, MANAGERS, OFFICERS, REPRESENTATIVES, (THE “COMPANY PARTIES”) BE LIABLE FOR ANY INDIRECT, ECONOMIC, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR ANY OTHER DAMAGES RELATED TO: (A) THE SERVICE; (B) SITE CONTENT OR THE PRODUCTS; (C) CLIENT CONTENT; (D) YOUR USE OF, INABILITY TO USE, OR THE PERFORMANCE OF THE SITE; (E) ACTION TAKEN IN CONNECTION WITH AN INVESTIGATION BY THE COMPANY PARTIES OR LAW ENFORCEMENT AUTHORITIES REGARDING YOUR USE OF THE SITE; (F) ACTION TAKEN IN CONNECTION WITH COPYRIGHT OR OTHER INTELLECTUAL PROPERTY OWNERS; (G) ANY ERRORS OR OMISSIONS IN THE SERVICE’ TECHNICAL OPERATION; OR (H) ANY DAMAGE THAT RESULTS FROM EVENTS BEYOND OUR REASONABLE CONTROL, SUCH AS DAMAGES TO ANY USER’S COMPUTER, MOBILE DEVICE, OR OTHER EQUIPMENT OR TECHNOLOGY INCLUDING, WITHOUT LIMITATION, DAMAGE FROM ANY SECURITY BREACH OR FROM ANY VIRUS, BUGS, TAMPERING, FRAUD, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER LINE OR NETWORK FAILURE OR ANY OTHER TECHNICAL OR OTHER MALFUNCTION, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF FORESEEABLE OR EVEN IF THE COMPANY PARTIES HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL THE COMPANY PARTIES TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OR ACTION EXCEED THE AMOUNTS PAID BY YOU, IF ANY, TO THE COMPANY IN THE PAST SIX MONTHS, OR $200, WHICHEVER IS GREATER. THIS SECTION SHALL SURVIVE ANY EXPIRATION OR TERMINATION OF YOUR RELATIONSHIP WITH THE COMPANY.

Indemnity

You are solely responsible for all activities related to your use of the Service. To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective employees, contractors, directors, suppliers, and representatives from and against any and all liabilities, claims, expenses, including reasonable attorneys’ fees, arising out of or related to: (a) your use or misuse of the Service, the Site, or the Products; (b) your access to any part of the Service; (c) any claims or damages arising from your User Content; (d) your violation of any third-party right, including but not limited to any privacy right or intellectual property right; or (e) your violation of these Terms or any applicable law, rule, or regulation.

You agree to cooperate fully with us in the defense of any claim. This indemnification obligation will survive any expiration or termination of your relationship with us.

Governing Law and Dispute Resolution

These Terms and any claims or disputes arising out of or relating to these Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus. Any dispute arising out of or relating to these Terms shall be resolved amicably through negotiations between the parties.

If the parties are unable to reach a mutually agreeable resolution, the dispute shall be submitted to the exclusive jurisdiction of the courts of the Republic of Cyprus.

Third-Party Links

The Site may contain links to third-party websites. The inclusion of any such link does not imply our approval, endorsement, or recommendation of that website. You acknowledge and agree that you access any third-party website at your own risk, and that such websites are not governed by these Terms. We expressly disclaim any liability for these websites.

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